Information We Collect
When you register or use the 12400f platform, we collect various types of information to ensure our services operate securely and efficiently for Malaysian users.
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and identification details required for identity verification. This information is used to securely create and manage your account.
Device & Browser Information
We collect technical information such as IP address, device type, operating system, browser type, and screen resolution. This data helps us optimise the platform experience across the range of mobile and desktop devices used by Malaysian users.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we collect transaction details including the payment method used, amount, and transaction timestamp. We do not store full bank account numbers or card details directly — all payment processing is handled through secure, encrypted systems.
Usage Data & Cookies
We record in-platform activity including pages visited, games played, session duration, and actions taken. Cookies are used to maintain login sessions, save language preferences, and analyse usage patterns for platform improvement.
How We Use Your Information
12400f uses the information collected solely for purposes related to delivering platform services and improving the user experience. We do not sell or rent users' personal information to any third party for marketing purposes.
The information we collect is used for the following purposes:
- Creating and managing user accounts and verifying identity.
- Processing deposits and withdrawals in Malaysian Ringgit (RM).
- Sending important notifications about your account, active promotions, and service updates.
- Detecting and preventing fraudulent activity, money laundering, or unauthorised use.
- Complying with legal requirements and requests from relevant authorities.
- Improving platform features based on usage patterns and user feedback.
- Providing effective and responsive customer support.
We will only contact you by email or in-app notification for matters related to your account and services. If you prefer not to receive marketing communications, you may opt out at any time through your account settings.
Cookies & Session Tracking
The 12400f platform uses cookies and similar tracking technologies to ensure a smooth and secure user experience. The types of cookies we use include:
- Session Cookies: Required to maintain your logged-in status and enable uninterrupted navigation within the platform.
- Preference Cookies: Saves your preferences such as language selection and interface display settings from previous visits.
- Analytics Cookies: Helping us understand how users interact with the platform so we can make meaningful improvements.
- Security Cookies: Used to detect unauthorised access attempts and protect the integrity of your session.
Most browsers allow you to control or delete cookies through their settings. However, disabling session cookies may affect login functionality and navigation within the 12400f platform.
Data Storage, Security & Sharing
Storage & Security
All personal information collected by 12400f is stored on servers protected with industry-standard encryption. Connections between your device and our platform use security protocols that prevent data interception by unauthorised parties. Access to users' personal data is restricted to authorised personnel only and is subject to strict internal control protocols.
We retain your personal data for as long as your account remains active or as required for service and legal compliance purposes. Data that is no longer needed will be deleted or anonymised in accordance with established procedures.
Third-Party Sharing
12400f does not share, sell, or disclose users' personal information to third parties, except in the following circumstances:
- Approved payment service providers for processing transactions in Malaysian Ringgit (RM).
- Government authorities or law enforcement agencies where required by law.
- Technical partners who assist in operating the platform infrastructure, subject to strict confidentiality agreements.
All third parties who receive user data are required to uphold data protection standards equivalent to our own policy.
User Rights & Contact Us
Right to Access, Rectification & Erasure
As a 12400f user, you have the following rights regarding your personal information:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You may request corrections to inaccurate or incomplete information through your account profile settings or by contacting support.
- Right to Erasure: You may request the deletion of your account and personal data. Such requests will be processed subject to record retention requirements for legal compliance.
- Right to Object: You may object to the processing of your data for specific purposes such as direct marketing.
Policy Updates
12400f reserves the right to update this Privacy Policy at any time. Users will be notified of material changes via an in-platform notice or registered email. Continued use of the platform after any amendment constitutes acceptance of the updated policy.
Contact Privacy Support
For any enquiries, requests, or complaints regarding your privacy and personal data at 12400f, please contact us by email at: [email protected]. Please include your account number and details of your request to help us process it promptly. You may also refer to FAQ page us for answers to general questions.